Warranty

Last updated: September 12, 2026

EMESA ART provides a 30-day limited warranty against confirmed manufacturing defects. This warranty supplements and does not limit any mandatory rights available under applicable consumer protection law.

What is covered

The warranty covers defects attributable to the materials or manufacturing of the product that are reported within 30 calendar days after delivery and confirmed by EMESA ART following review.

What is not covered

• Damage caused by incorrect installation, misuse, accidents, impact, moisture, chemicals, abrasive cleaning materials, or failure to follow care instructions;
• Normal wear, minor variations in colour between a screen preview and the finished print, or characteristics disclosed before purchase;
• Damage that occurs after delivery because of handling, storage, alteration, or use by the customer; and
• Claims made after the 30-day warranty period, except where mandatory law provides otherwise.

How to make a claim

Email info@emesaart.com with your order number, a description of the issue, and clear photographs of the product and packaging. For visible shipping damage or an incorrect order, please contact us within 48 hours after delivery.

Available remedy

When a covered defect is confirmed, EMESA ART will provide an appropriate remedy, which may be repair, replacement, or refund depending on the circumstances and applicable law. EMESA ART will bear reasonable shipping costs for a confirmed covered defect.

Contact

Emesa Art FZE LLC
CWS-1V-226660, 26th Floor, Amber Gem Tower
Ajman, United Arab Emirates
Email: info@emesaart.com
WhatsApp: +971 55 681 1624