Privacy Policy

Last updated: September 11, 2026

Emesa Art FZE LLC ("EMESA ART", "we", "us", or "our") operates this store and website, including the related content, features, products, tools, and services (the "Services"). Our store is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit emesaart.com, use the Services, create an account, contact us, upload an image or other content, or place an order. If this Privacy Policy conflicts with our Terms of Service regarding the collection, processing, or disclosure of personal information, this Privacy Policy controls for those matters.

Please read this policy carefully. By using the Services, you acknowledge that you have read and understood it.

1. Who we are

Emesa Art FZE LLC is responsible for the personal information described in this policy, except where Shopify or another party acts as an independent controller under its own privacy policy.

2. Personal information we collect

Depending on how you interact with us, where you live, and the Services you use, we may collect:

• Contact and identity information: your name, email address, telephone number, billing address, and delivery address.
• Account information: account credentials, preferences, settings, and saved information.
• Order and transaction information: products viewed or purchased, size and customisation choices, cart and wishlist activity, transaction status, delivery information, returns, refunds, cancellations, and order history.
• Payment information: payment information handled by Shopify and our payment providers. We do not ordinarily receive or store your complete payment-card number, although we may receive limited transaction and payment-confirmation details.
• Communications: enquiries, feedback, reviews, support requests, and other information you provide when communicating with us.
• Custom content: photographs, artwork, logos, personal messages, and production instructions submitted for customised products. You should submit only content that you are authorised to use and, if it depicts another person, that you are authorised to provide.
• Device and usage information: IP address, browser, device and network information, cookie identifiers, approximate location, referral information, pages viewed, and interactions with the Services.
• Marketing information: marketing preferences and interactions with our emails, advertisements, and social-media accounts.

3. Sources of personal information

We may collect personal information:

• directly from you when you use the Services, place an order, create an account, upload content, or contact us;
• automatically from your device through cookies and similar technologies;
• from Shopify and service providers that support payments, fraud prevention, fulfilment, delivery, analytics, advertising, customer support, and website operations; and
• from business partners, social-media platforms, or other third parties where permitted by law.

4. How we use personal information

Depending on your interaction with us, we may use personal information to:

• provide, personalise, produce, deliver, and support our products and Services;
• process payments, orders, returns, refunds, exchanges, and cancellations;
• create and manage customer accounts and remember preferences;
• communicate about orders, enquiries, updates, and customer support;
• operate, secure, troubleshoot, analyse, and improve our store and customer experience;
• detect and prevent fraud, abuse, illegal activity, and security threats;
• send or measure marketing and advertising where permitted and in accordance with your choices;
• maintain business, tax, accounting, and legal records; and
• comply with applicable law, enforce our terms and policies, and protect our business, customers, and others.

Where required, we rely on your consent. In other circumstances, processing may be necessary to perform a contract with you, comply with a legal obligation, or pursue legitimate business interests that do not override your rights.

5. How we disclose personal information

We may disclose relevant personal information for legitimate purposes to:

• Shopify and service providers that support ecommerce hosting, payments, fraud prevention, IT, cloud storage, production, fulfilment, shipping, analytics, advertising, communications, and customer support;
• business and marketing partners that provide services or advertising, subject to applicable law and your available choices;
• couriers and fulfilment providers to produce and deliver orders;
• authorities or other parties when required by law, valid legal process, or to protect rights, property, safety, and security;
• parties to a business transaction such as a merger, financing, reorganisation, or transfer of assets; and
• other parties when you direct us, request the disclosure, or provide consent.

We do not publish custom photographs, artwork, logos, or personal messages without authorisation.

6. Shopify and enhanced services

Our Services are hosted by Shopify. Shopify collects and processes information about your access to and use of the Services to provide and improve its commerce services. Information submitted through the Services may be transmitted to Shopify and other service providers in countries other than the country where you live.

Where Shopify Network Intelligence or related enhanced services are enabled, Shopify may use information from your interactions with our store, other merchants, and Shopify to provide features such as security, analytics, personalisation, and advertising. In those circumstances, Shopify may be responsible for certain processing and for responding to applicable requests concerning that processing.

For more information, review the Shopify Consumer Privacy Policy. Where available, you can manage certain Shopify privacy choices through the Shopify Privacy Portal.

7. Cookies, analytics, and advertising

We and our providers may use cookies and similar technologies to operate the store, remember preferences, understand performance, prevent fraud, and, where permitted, personalise or measure advertising. Available choices may be presented through our cookie banner, browser settings, or customer privacy controls. Blocking certain cookies may affect store functionality.

Depending on your location, you may have the right to withdraw consent or opt out of certain uses of personal information for targeted advertising or data sharing. Use the privacy controls made available on the store or contact us for assistance.

8. Custom uploads and production files

Images, artwork, logos, messages, and instructions submitted for a custom order are used to review, produce, fulfil, and support that order. They may be shared with production or fulfilment providers only as reasonably necessary for those purposes. Do not upload unlawful content or content that infringes another person's privacy, publicity, copyright, trademark, or other rights.

9. Retention

We keep personal information only for as long as reasonably necessary for the purposes described in this policy, including providing the Services, fulfilling orders, maintaining required business and accounting records, preventing fraud, resolving disputes, and meeting legal obligations.

Custom images and production files are retained only for as long as reasonably necessary to produce and support the order or as otherwise required by law, after which they are deleted or anonymised when reasonably practicable. Retention periods may vary according to the nature of the information and applicable requirements.

10. International processing

Because Shopify and some of our service providers operate internationally, personal information may be transferred, stored, or processed outside the United Arab Emirates or the country where you live. Where required, appropriate legal or contractual safeguards are used for international transfers.

11. Security

We use reasonable technical and organisational safeguards designed to protect personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security. Please do not send sensitive or confidential information through unsecured communication channels.

12. Your privacy rights and choices

Depending on where you live and subject to applicable law and permitted exceptions, you may have rights to request access to, correction of, deletion of, restriction of, objection to the processing of, or portability of your personal information. You may also withdraw consent where processing is based on consent and opt out of promotional emails through the unsubscribe link in those messages.

We may need to verify your identity before completing a request. Where permitted, an authorised representative may submit a request on your behalf, subject to verification of their authority. We will not unlawfully discriminate against you for exercising an applicable privacy right.

To exercise a right or submit a privacy complaint, contact us using the details below. Depending on your location, you may also have the right to complain to an applicable data-protection authority or appeal certain decisions.

13. Children

The Services are not intended for children, and we do not knowingly collect personal information directly from children who cannot lawfully provide consent. A parent or guardian who believes a child has provided personal information may contact us to request its deletion.

14. Third-party links and platforms

The Services may link to websites, apps, or social-media platforms operated by third parties. Their privacy and security practices are governed by their own policies. We are not responsible for their content, accuracy, security, or privacy practices.

15. Changes to this policy

We may update this Privacy Policy to reflect changes in our practices, Services, technology, or legal obligations. We will publish the revised policy with an updated date and provide any additional notice required by applicable law.

16. Contact us

If you have questions, want to exercise a privacy right, or wish to make a complaint, contact:

Emesa Art FZE LLC
CWS-1V-226660, 26th Floor, Amber Gem Tower
Ajman, United Arab Emirates
Email: info@emesaart.com
WhatsApp: +971 55 681 1624