Shipping Policy

Last updated: September 11, 2026

Thank you for shopping with EMESA ART. This Shipping Policy explains our processing times, estimated delivery times, shipping charges, and other important delivery information.

1. Order Processing

Orders are normally prepared and dispatched within 1–2 business days after payment has been successfully confirmed.

Business days exclude weekends and public holidays. Processing may take longer during public holidays, promotional periods, unusually high order volumes, or when additional information is required to complete a customised order.

2. Shipping Within the United Arab Emirates

• Estimated delivery time: 1–2 business days after dispatch.
• Shipping fee: 20 AED.
• Free shipping: Available on orders of 200 AED or more.

3. Shipping to GCC Countries

• Estimated delivery time: 3–7 business days after dispatch.
• Shipping fee: 40 AED.

GCC delivery availability and final shipping charges are confirmed during checkout based on the delivery destination.

4. International Shipping

• Estimated delivery time: 7–14 business days after dispatch.
• Shipping fee: 150 AED.

International delivery availability and final shipping charges are confirmed during checkout based on the destination.

5. Customs Duties and Import Taxes

International and GCC orders may be subject to customs duties, import taxes, clearance charges, or other fees imposed by the destination country. These charges are not included in the product price or shipping fee unless explicitly stated during checkout.

The customer is responsible for paying any applicable customs duties, import taxes, or clearance charges. EMESA ART does not control these charges and cannot estimate them in advance.

6. Delivery Estimates

All delivery times are estimates and begin after the order has been dispatched. The total estimated time to receive an order consists of the processing period plus the applicable delivery period.

Delivery may be affected by courier operations, customs clearance, weather, public holidays, remote delivery locations, incorrect delivery information, or circumstances outside our reasonable control. EMESA ART cannot guarantee a specific delivery date unless expressly confirmed in writing.

7. Delivery Address and Contact Details

Customers are responsible for providing a complete and accurate delivery address, telephone number, and other information required by the courier.

If an order cannot be delivered because the address or contact information provided was incorrect or incomplete, or because the customer was unavailable to receive the shipment, additional delivery or return charges may apply before the order can be dispatched again.

Please contact us as soon as possible if you notice an error in your delivery information. We cannot guarantee that an address can be changed after an order has entered production or has been dispatched.

8. Tracking

Where tracking is available, the tracking information will be sent to the email address or telephone number provided with the order after dispatch. Tracking updates are supplied by the courier and may take some time to appear after the shipment has been collected.

9. Delayed, Lost, or Damaged Shipments

If your shipment is significantly delayed, appears to be lost, or arrives with visible shipping damage, please contact us promptly and provide your order number and any relevant photographs or information.

Keep the product and its original packaging while we review a damage claim. We will work with the courier and customer to investigate and determine the appropriate resolution in accordance with the circumstances and our applicable policies.

10. Split Shipments

In some circumstances, items from the same order may be dispatched separately. When this happens, you may receive more than one delivery or tracking number. You will not be charged an additional shipping fee solely because we choose to split the shipment.

11. Contact Us

For questions about shipping or an existing delivery, please contact:

Emesa Art FZE LLC
CWS-1V-226660, 26th Floor, Amber Gem Tower
Ajman, United Arab Emirates
Email: info@emesaart.com
WhatsApp: +971 55 681 1624